RETAIL - Save Our Sales!

The Retail Solution for Spas and Salons

Spa Owners:

• Do your employees neglect selling retail products and service upgrades no matter what you’ve tried?

• Are you tired of seeing your products gather dust while the retail dollars walk out of the spa?

• Would you like to solve this costly problem once and for all?

If you answered YES to any of these questions, the "Save our Sales" program presented by World Renown - Douglas Preston is for you! We go much further than mere retail training: Our many years of successful retail sales productivity in our own spas and those of client accounts have demonstrated a proven connection between retail purchases and overall spa client satisfaction: the more they buy, the happier they are, and the happier they are, the more they buy! Spa client knowledge and awareness is a key element of our employee training—one that is essentially non-existent in vocational training schools and rarely found in spa employee training programs.

How the "Save our Sales" Program Works

The approach teaches spa employees and managers to think from the client’s perspective: the true perspective that is
unbiased or uninfluenced by employee beliefs, fears and personal values. To succeed with a spa client, whether the goal is to
achieve real service satisfaction, retail sales, service upgrades or all of these, we need to know what they think and feel and then
to perform services and make retail suggestions according to that perspective only. This frees the spa employee from reacting to
his or her own partial understanding of the people being served, and permits a focus on what service customers really want. Our
training places service employees into the clients’ shoes and minds—a place they rarely, if ever, experience personally.

Program Outline

Our solution to this common operational dilemma utilizes a three-day program designed to maximize the cooperation and
productivity of a spa service and support team.

Day One

We begin with a thorough analysis of the spa facility, employment policies, sales tools, and incentive programs, looking for
opportunities to enhance sales levels and profits within the company and make recommendations for change.

Day Two

We will present a training program for the spa team and managers that will introduce new and elevated standards for
professionalism, customer service, the unique mission of the spa professional, and the relationship clients have with a spa’s
product offerings.

Day Three

We will present a highly motivating retail and service sales training program. The training is designed to eliminate sales fears and
to achieve consistency and timing efficiency in routine retail sales activity. With enthusiasm and commitment applied–and the fee-inclusive post-training support you get from Preston–your spa can realize substantial increases in spa product retail income. Our objective is to help your management team instill product promotion and service upgrading as a way of business life among all
employees—a realistic and achievable goal.

Spa Owners:

• Do your employees neglect selling retail products and service upgrades no matter what you’ve tried?

• Are you tired of seeing your products gather dust while the retail dollars walk out of the spa?

• Would you like to solve this costly problem once and for all?

To learn more– and see just how quickly you’ll get a return on your investment–contact us

via website at www.spateaminternational.com or call us at 888.772.8326

Locations for STI Classes

 
Our programs will be held in various cities all over the United States, Canada, and Europe separated by regions to make it easier to access class schedules by location:

Western Region - Vancouver British Columbia Seattle Washington San Francisco CA Sacramento California Salt Lake City Utah Denver Colorado Las Vegas Nevada Los Angeles CA San Diego California Phoenix Arizona.

Central Region - Minneapolis Minnesota St. Paul MN Chicago Illinois Kansas City Missouri St. Louis MO Memphis Tennessee Oklahoma City OK Ft Worth Texas Dallas TX Austin Texas San Antonio TX Houston Texas New Orleans Louisiana

Northeast Region - Montreal Quebec Toronto Ontario Boston Massachusetts Hartford Connecticut Detroit Michigan Cleveland Ohio Akron OH Columbus Ohio Cincinnati OH Indianapolis Indiana Pittsburgh Pennsylvania Philadelphia PA New York NY

Southeast Region - Nashville TN Baltimore Maryland Washington DC Charlotte North Carolina Atlanta Georgia Orlando Florida Tampa FL Miami Florida

*6 or more